Privacy Policy
This privacy policy sets out how Coombes Home Improvements Ltd. uses and protects any information that you give Coombes Home Improvements Ltd. when you use this website, complete our online form, email or call Coombes Home Improvements Ltd.
Coombes Home Improvements Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Coombes Home Improvements Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We collect the following information:
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name
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contact information including email address and telephone number
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demographic information such as address, including postcode, preferences and interests
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other information relevant to customer surveys and/or offers
We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
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Internal record keeping.
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We may use the information to improve our products and services.
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We may periodically send promotional emails about offers and news from Coombes Home Improvements Ltd. (ensure these promotional emails are within legitimate interests under the GDPR).
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Data Protection Regulations
We are regulated by the UK Data Protection Act 2018.
To ensure compliance with our obligations under these regulations we keep personal data up to date, store and destroy personal data securely, do not collect or retain excessive amounts of data and protect personal data from loss, misuse, unauthorised access and disclosure.
How we use cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. If you would like to see the list of Cookies we use please email dean@coombeshomeimprovements.co.uk. Most web browsers allow some control of most cookies through the browser settings.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
How long do we keep your personal data?
We keep your personal data for no longer than reasonably necessary for a period of two years after our last interaction. Business invoices will be kept for 6 years plus the current tax year, this is a requirement of the UK tax laws. After this time the data will be destroyed.
Access to your own personal information
You may request details of personal information which we hold about you under the General Data Protection Regulations 2018. If you would like a copy of the information held on you please email Dean Coombes at dean@coombeshomeimprovements.co.uk
If you believe that any information we are holding on you is incorrect or incomplete, email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Contacting Us
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at: dean@coombeshomeimprovements.co.uk or on 07827 258818.