Terms and Conditions
We have tried to keep our Terms and Conditions as simple as possible. We rely on trusting relationships with our clients and our aim is to provide a good experience whilst carrying out your renovations.
In these Conditions:
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The "Company" means Coombes Home Improvements Ltd.
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The "Customer" means the Customer of the Company
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The "Contract" means any contract for services by the Company to the Customer
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'We' means Coombes Home Improvements
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"Us" means Coombes Home Improvements
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"You" means you the Customer
ESTIMATES: of labour and materials provided by the Company are valid for one month. Prices and timescales are not binding on the Company although we will make every effort to achieve what we outline. The Contract is binding once the Customer pays a non-refundable 40% deposit.
RIGHT to SUB-CONTRACT: The Company shall be entitled to sub-contract all or any part of the work. In practice we enjoy longstanding relationships with all our Sub-Contractors who are chosen very carefully.
PAYMENTS: All prices include VAT and are in British pounds. We ask for 40% deposit one week before commencement and balance on completion and within 7 days of final invoice. If the Customer fails to make any payment then the Company shall, on giving the Customer 7 days' written notice, have the right to suspend performance of all or part of the Works (without prejudice to any other remedy) until paid, with benefit of the statutory rate of interest and compensation on outstanding moneys. Any date(s) for completion shall be extended for the period of any such suspension.
CANCELLATION: On receipt of the 40% deposit, the Customer enters into a binding contract with the Company and is therefore not refundable.
PRODUCT LIABILITY: We cannot accept any liability for products not originally installed by the Company which may require alteration, modification or re-installing at the customer’s request. We cannot accept liability for any faulty products and parts sourced by the customer or a third party.
GOODS: Where goods have been delivered to the Customer’s home and are awaiting installation, risk or loss or damage to the Goods shall be borne by the Customer, but during installation, the risk of damage to the Goods caused by the Company shall be borne by the Company. Damage that is caused to Goods supplied by the Company after installation will be at the risk of the Customer.
Any Goods purchased by the Company will remain the property of the Company until payment of the contract price in full has been received. Payment in full shall mean payment for the Goods and for the cost of all materials, labour and installation. For the avoidance of doubt, any sum paid by cheque will not be deemed to have been paid in full until the cheque has been honoured by the Customer’s bank.
CUSTOMER OBLIGATIONS: The Customer shall cooperate with the Company by arranging access at dates/times agreed and by supplying such information reasonably requested. The Customer will also obtain any necessary permissions, licences and consents.
COOMBES HOME IMPROVEMENTS OBLIGATIONS: The Company will manage and perform the installation with reasonable skill and care and accepts responsibility for the standard of workmanship and condition of tools and equipment. We provide a guarantee of work and parts we’ve supplied of one calendar year from completion of works. We are fully insured.
FORCE MAJEURE: Neither the Customer nor the Company shall be liable for any failure or delay in performance of its obligations under this Agreement arising out of or caused, directly or indirectly, by circumstances beyond its reasonable control, including, without limitation, strikes, riots, work stoppages, accidents, epidemics, acts of war or terrorism, acts of civil or military authority, governmental actions, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunction of utility, transportation, computer (hardware or software) or telephone communication services.
It being understood that the Company shall use reasonable efforts to resume performance as soon as practicable under the circumstances.
DATA PROTECTION: We respect your privacy and comply with the UK Data Protection Act 2018. We will not disclose or pass personal details of customers to any third party. Please read our Privacy Policy for further information.
LIABILITY: Except for death or personal injury caused by our negligent acts or omissions we shall only be liable for any loss or damage which is a reasonably foreseeable consequence of a breach of this agreement. You will be responsible for all claim, liabilities, damages, costs and expenses suffered or incurred by us as a result of your breach or default in the discharge of your obligations.
GOVERNING LAW & JURISDICTION: These Terms and Conditions shall be governed by and construed exclusively in accordance with the law of England and do not affect your statutory rights.
WASTE CARRIER LICENCE: CBDU436396